Latest word on tech support…

Still haven't heard from anyone.  I did however solve the problem, at least I think I did - I got wordpress installed on the server, opened up the program, downloaded a new theme for it and then everything disappeared.  Now not one of our sites in our hosting package is accessible.  'Did *I* do that???', I don't think so...  I hope it's because they started working on something at their end, but I now have ANOTHER unanswered support ticket sitting there...